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Troubleshooting

Memory Limitations Running KD Under Citrix:

 

When launching KD under older versions of Citrix, one may enter a username and password on the KD login window but fail to start.  This is a result of a Citrix limitation to preclude applications from running with greater than a 512MB max memory allocation. As KD, by default, request 1024MB of max memory, running under some versions of Citrix require a custom memory setting. 

 

After double-clicking the KD Icon, click the Config button on the login screen.  Select the General tab on the resulting popup window and select the Use custom memory settings checkbox as shown below.  Close this window and continue with entering with the username and password.  The KD application should launch without issue going forward.